Orders are typically processed within 2 business days of receiving full payment. If your order includes more than 1 product, the package will be shipped separately.

After placing your order, our team works as fast as possible to verify all order information. When everything is ready, we will update your tracking number and notify you. In the case that an order is made on an out-of-stock item, our customer service representative will contact you. At that time, you may choose to wait for restocking or cancel the order.

*Please kindly note that orders are typically processed within 2 business days. However, during busy year-end peak shopping seasons, delivery carriers are facing higher volumes, which may lead to slightly longer transit times. We want to thank you for your choice and for your kind patience. We value your trust and are committed to delivering your wonderful products to you!

If your tracking number has not been updated for more than one week, please feel free to contact our customer service team at support@glencreag.com, and we will be happy to assist you.