If at any time you have questions, please contact us at support@glencreag.com.
Return & Refund Policy
General Policy
To ensure purchase satisfaction, we offer an effortless 30-day return, exchange, and refund policy.
What Items You Can Return
- Unsatisfying item received
If you are not 100% satisfied with your purchase, you can return your unused items in the original package for a full refund (except the shipping fee). Please be advised customers are responsible for all return shipping charges.
- Defective item received
If you received a defective item, you can send it back in the original package without any wear and tear for a free replacement or a full refund. However, you will need to provide photos and videos showing the defect(s).
Requirements for FREE return
- Your product is under its limited warranty period.
- Your product has some manufacturing defect(s).
Requirements for return where the customer is responsible for shipping costs
- Your product is under its limited warranty period.
- Your product is unused or in the same condition as when you received it.
- Your product is in its original packaging.
Some exceptions not qualified for return
- Outlet items, final sale items and free gifts items are not eligible for returns or exchanges.
- Customized products cannot be returned.
- Products are sold by unauthorized third parties, not by GLENCREAG official channels.
Return process
To begin a return, start by contacting customer service at support@glencreag.com.
To help us better process the return, in the email please include why you want to return the item, photos or video if possible, and the order ID, name, address, and phone number. Once our team has your information, we will review the request and approve a Return Merchandise Authorization (RMA). When the RMA is approved, you will receive an RMA number. Please make sure the RMA number is on the package.
How long will a refund take?
We work as rapidly as possible to issue refunds, however, due to the multiple steps included in a return, this process typically takes 2 to 3 weeks.
Once you ship the item back to us, it may take 1 to 2 weeks for it to arrive at our warehouse. When we receive the item, we will inspect and process the product within 72 hours. After processing, the refund will automatically be applied to the original payment method. This credit will show up on your account within 2 to 10 business days. The time it takes for the refund to appear depends on your payment company.
Price Match Guarantee & Price Adjustment Policy
- 15-Day Protection Window: Price adjustments are eligible only within 15 calendar days from the original purchase date.
- Single Adjustment Limit: Each qualifying item is limited to a one-time price adjustment. Subsequent price drops on the same item will not be honored.
- Eligibility & Conditions: To request a price difference refund, the identical item (same size, color, and model) must be currently in stock on our website at the lower price.
Military & Veteran Discount
- Exclusive Discount: Active-duty service members, veterans, and military dependents are eligible for 20% off sitewide on all eligible items.
- Verification Required: To claim your discount, please present valid proof of military service (such as a military ID, veteran card, or official verification via our online portal) during checkout.
- Terms of Use: This discount cannot be combined with other promotional offers, clearance sales, or retroactively applied to prior purchases unless explicitly stated.